Dr. Touktam Bahri Irai, Family Physician
Dr. Zoya Krasnozhon, Family Physician
El Monfared, Registered Acupuncturist
Phone: 604-924-6612 Fax: 604-409-5144
Mountain Highway Medical Clinic acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations.
We are NOT currently taking any patients for our Family Practices
El Monfared #101981 R. Ac.
El is a Registered Acupuncturist, and a member of the College of Traditional Chinese Medicine of BC and Ontario.
He brings with him a wealth of experience in the field of Holistic Medicine to achieve the best possible outcomes in the treatment of Acute and Chronic Pain, Headaches, Arthritis, Mental Health, Sleep Disorders, Pregnancy and overall Wellness.
His Techniques depending on the case and treatment plan are a combination of Acupuncture (Needle, Gua-sha, Cupping, Bloodletting), Traditional Chinese Medicine Diet, Ayurveda, Reflex Zone Therapy, German Reflexology and Arhatic/Kabbalistic Yoga healing.
When not in practice, El enjoys playing squash, Tai Chi, Meditation and spending time with his family.
Our Clinic Policies
No Shows:
After 1 no show (in-office or telemedicine) you will be charged $35 no show fee. After 3 no shows, we reserve the right not to schedule another appointment.
Non-Insured Services:
MSP covers most, but not all, medical treatments and services. Some common examples of services which are not covered include forms for school, work or insurance purposes, Driver’s physicals, cosmetic procedures (e.g. skin tag removal, some wart treatments), and some vaccinations. You are responsible for the payment of these services. Please refer to our reception staff for details.
Forms:
If you have a form to be filled out, please let the staff know when you book your appointment. Please make sure that you fill out all the sections that are “to be filled out by the applicant.” Some forms are quite simple, but others cannot be filled out at the time of the visit. Usually, forms can be filled out within a few days, but it depends on the form. Please allow plenty of time for us to complete your forms.
Appointments:
Patients are responsible for confirming and cancelling their appointments. You may confirm or change your appointments through your portal account. You may cancel the appointment by contacting the office but please do not leave any voicemails as we may not get them on time.
Please give the doctor 1-2 hours to call you for your appointment time. They do try to stay on time however due to the unpredictable nature of medical needs, doctors often run late. They will attempt to call you twice and if you missed your appointment please give our office a call, you may have to reschedule.
Prescriptions:
WE DO NOT REVIEW RESULTS OR RENEW PRESCRIPTIONS WITHOUT AN APPOINTMENT.
Please book an appointment prior to your prescription running out or expiring. This can be done via a telehealth appointment. We do not renew referrals or standing orders by phone request, please make an appointment.
Clinic Portal:
The Patient Portal allows you to schedule appointments online as well as to confirm or cancel existing appointments.
The Patient Portal will also make it easier for us to communicate with you, allowing us to easily share your test results, important documents and messages, and invoices.
Please note that communications through the Patient Portal are one-way, so if you have any questions or need to communicate with us directly, please feel free to give us a call at 604-924-6612.
By signing up for the Patient Portal, you agree to the following:
The Patient Portal is not an emergency service, for any emergencies please dial 911 or contact other emergency services.
At all times, Mountain Highway Medical Clinic reserves the right to remove your access to the Patient Portal.
Full terms and conditions can be found upon registering for an account with the Patient Portal.
Rude/Aggressive Behaviour:
Any rude or aggressive behaviour will NOT be tolerated by any means. We have a right to refuse service to anyone that expresses rude behaviour to our staff or doctors.
Residents/Clinical Trainees:
Both Dr. Bahri Irai and Dr. Krasnozhon are UBC Clinical Instructors. Students will be working along side our doctors for in office and telehealth visits. Please be advised that they also be along side your doctor during your visit.
Emails:
Our clinic email will only be provided if we have requested information from you. Please do not use email for communicating with our staff
All the doctors working at Mountain Highway Medical Clinic are licensed and regulated by the College of Physicians and Surgeons of BC. If you have any questions, you can contact the College at https://www,cpsbc.ca or by phone at 604-733-7758
Where we’re located!
104-467 Mountain Highway, North Vancouver BC. V7J 2L3
Our brand new office is located in North Vancouver, right beside Cafe Overflow. Parking is free with a 2 hour limit along Hunter street.
Meet our team
-
Dr. Touktam Bahri Irai
Family Physician ♡
-
Dr. Zoya Krasnozhon
Family Physician ♡
-
El Monfared
Registered Acupuncturist ♡
-
Mehri
Office Manager/Medical Office Assistant ♡
-
Maria
Medical Office Assistant ♡
-
Ivy
Medical Office Assistant ♡